SKY CANDY ASTRONOMY -- BUSINESS POLICIES

Terms of Use

Website owner, the offering, and binding of Terms:


This website (www.skycandyastronomy.com) is owned and operated by Trader Multimedia Inc.. This website offers users/members the opportunity to engage in online scientific learning (e-learning) by way of Sky Candy, an 18-part astronomy course (the Service). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, and/or by becoming a member of Sky Candy Astronomy, you approve that you have read, understood, and agree to be bound by these Terms.


Who can use this website; what are the requirements to create an account:


In order to use our website and/or receive our services, you must be at least 12 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Who may become a member of this website:

 

Membership in the Sky Candy Astronomy website is limited to individuals in a private home or office setting only, not in the context of a group, organizational meeting or classroom. Account sharing is not allowed. Memberships are offered by Trader Multimedia Inc. to you, the sole user, with the explicit understanding that the sharing of password(s) and/or log in information is strictly prohibited and is in violation of these Terms.


Retention of right to change offering:


We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Ownership of intellectual property, copyrights and logos:


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Trader Multimedia Inc.. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

For clarity, you are not allowed to share, embed, upload or otherwise distribute any content that you access on the Sky Candy Astronomy website -- including but not limited to videos, images and text (copy) -- on any social media platform or anywhere else on the internet, or digital or broadcast outlet. Doing so would not only be in violation of these Terms, but also international copyright laws. No public performance rights are given or allowed. The content on the Sky Candy Astronomy website is for the exclusive use of its members who are actively engaged in e-learning on www.skycandyastronomy.com in a private home or office setting only.

Right to suspend or cancel user account:


We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment. Monetary refunds will not be given, nor will membership payments be reimbursed, under any circumstance.


Forum and Blog guidelines:


When submitting content in the Stargazer Forum and/or the StarBlog, you agree to stay on topic, engage in quality discussion as though it were face to face, not post offensive material, profanity, personal attacks or harassment, not post hate speech, not post private information about yourself (e.g. your phone number) and not post copyrighted material. Should you violate these guidelines, we reserve the right to remove your comments and/or cancel your account.


Indemnification:


You agree to indemnify and hold Trader Multimedia Inc. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability:


To the maximum extent permitted by applicable law, in no event shall Trader Multimedia Inc., be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service.

To the maximum extent permitted by applicable law, Trader Multimedia Inc. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms:


We reserve the right to modify these Terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the website or our Service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these Terms or any future version of the Terms, do not use or access (or continue to access) the website or the Service.


Promotional emails and content:


You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please just notify us at any time.


Preference of law and dispute resolution:


These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ontario, Canada, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Toronto, Ontario. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Customer support details & contact info:


To receive customer support services and to correspond with this website and its operators, please email derek@skycandyastronomy.ca

Privacy Policy

What type of information do we collect?


We receive, collect and store any information entered on our website or provided in any other way solely for the purpose of providing a great experience for our visitors and customers. In addition, we collect the login, email address, password, computer and connection information and purchase history of all our users. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, forum and blog postings, and personal profile.


How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?


We collect such non-personal and personal Information for the following purposes: To provide and operate the Service; To provide our users with ongoing customer assistance and technical support; To be able to contact our visitors and users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; To comply with any applicable laws and regulations. Bottom line: We value your privacy and we will never sell or otherwise handover your personal information to any other party or website.


How do we store, use, share and disclose our site visitors' personal information?


The Sky  Candy Astronomy School is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we communicate with our site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our business policies, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone,


How do we use cookies and other tracking tools?


In general, the cookies which are initially placed on our website may be categorized as essential cookies, used for reasons such as: To provide a great experience for our visitors and customers; To identify our registered members (users who registered to our site); To monitor and analyze the performance, operation and effectiveness of our platform; To ensure our platform is secure and safe to use.


It's important to note that third-party services, such as Google Analytics, Facebook Ads or other applications, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.


How can our site visitors withdraw their consent?


If you don’t want us to process your data anymore, please contact us at derek@skycandyastronomy.ca.


Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and our contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at derek@skycandyastronomy.ca.

Refund Policy

Do we offer refunds for membership fees paid?

We at Sky Candy Astronomy work hard to create professional, science-based e-learning products and services for our members. We offer a free trial (of two full Sky Candy classes) in part because want you to be 100% satisfied with the quality of our offering prior to upgrading to one of our paid membership plans. We are extremely optimistic that, as a devotee of the science of astronomy, you will enjoy watching our Sky Candy videos, writing our Sky Candy quizzes, and generally spending time on our website that is full of interesting things to see and experience.


Like most digital subscription services, we do not offer refunds or credits for membership fees paid. All our membership plans are based on a one-time (not recurring) payment, and that payment is non-refundable. However, should you wish to put an end to your membership, you may put in a cancellation request at any time.

SEE YOU IN THE STARS!

If you have any questions or comments about the Sky Candy Astronomy School website, the course, or any aspect of the Sky Candy video series, we would be happy to hear from you!  Click here to start the conversation ...

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